{"id":7255,"date":"2021-12-06T09:51:25","date_gmt":"2021-12-06T02:51:25","guid":{"rendered":"https:\/\/newstarpaper.vn\/return-policy\/"},"modified":"2024-06-20T21:35:44","modified_gmt":"2024-06-20T14:35:44","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/newstarpaper.vn\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7255\" class=\"elementor elementor-7255\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16c3420 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16c3420\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1a6910\" data-id=\"a1a6910\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b45fc7 elementor-widget elementor-widget-text-editor\" data-id=\"8b45fc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #ff0000;\"><strong>1. Conditions of return:<\/strong><\/span><br>&#8211; The product is defective due to the manufacturer&#8217;s fault confirmed by the representative of the Star Company.<br>&#8211; Product has not been used, not dirty.<br>&#8211; The product is not a gift in the promotion.<br><strong><span style=\"color: #ff0000;\">2. Regulations when returning goods:<\/span><\/strong><br>&#8211; Products can only be <strong>returned within 2 days<\/strong> from the date of receipt.<br>&#8211; Orders with promotions on the value of a % discount on the total bill or a direct discount on the product), the refunded amount will be the value after deducting the discount.<br>&#8211; One order can only be returned once. For orders with 2 or more products, customers can return all products in the order at once or only pay for 1 product in the order.<br>there. In case the customer has paid for 1 product before, the remaining products will not be returned.<br><strong><span style=\"color: #ff0000;\">3. Return process:<\/span><\/strong><br>Customers who buy products online when needing to return products can do it in 1 of 2 ways:<br><span style=\"text-decoration: underline; color: #000080;\"><strong>Option 1: Return goods directly at the store<\/strong><\/span><br><span style=\"color: #000080;\">Please bring the product with the delivery voucher, promotional gift (if any) to the representative office of the Star Company to return the goods directly.<\/span><br><span style=\"color: #000080;\"><em>&#8211; Representative Office:&nbsp;<\/em><\/span><font color=\"#000080\"><i>39, TL41 Street, Thanh Loc Ward, District 12, HCM City, Vietnam<\/i><\/font><br><span style=\"color: #000080;\"><em>&#8211; Phone number: 0364 667 155<\/em><\/span><br><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>Option 2: Return goods by post<\/strong><\/span><\/span><br><span style=\"color: #000080;\">For customers living far away, please send products, promotional gifts (if any), accompanied by a delivery note to the following address:<\/span><br><span style=\"color: #000080;\"><em>&#8211; Representative Office:&nbsp;<\/em><\/span><font color=\"#000080\"><i>39, TL41 Street, Thanh Loc Ward, District 12, HCM City, Vietnam<\/i><\/font><br><span style=\"color: #000080;\"><em>&#8211; Phone number: 0364 667 155<\/em><\/span><br><em><span style=\"color: #000080;\">&#8211; Email:<\/span> <a href=\"mailto:cskh@newstarpaper.vn\"><span style=\"color: #0000ff;\">cskh@newstarpaper.vn<\/span><\/a><\/em><br><strong><span style=\"color: #ff0000;\">4. Note:<\/span><\/strong><br>&#8211; Customers need to notify the return status and agree with the staff in charge of the order or by phone\/email before sending the goods to the shipping company.<br>&#8211; After receiving the product, we will conduct a product inspection according to the product return regulations (this process takes about 1-2 working days). We will notify the customer of the results once the test is completed.<br>&#8211; Postal items sent to need to clearly state customer and order information.<br>&#8211; The customer is responsible for the intact state of the product when sent to the Star Company.<br>&#8211; For orders returned due to manufacturer&#8217;s error, shipping costs will be borne by Star Company. Other cases as agreed by both parties.<br><strong><span style=\"color: #ff0000;\">5. Refund Time:<\/span><\/strong><br>&#8211; We will refund within 15 days after receiving the product and Star Company confirmed to accept the return.<br><strong><span style=\"color: #ff0000;\">6. Refund method:<\/span><\/strong><br>&#8211; Cash or bank transfer depending on the agreement between Star Company and Customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Conditions of return:&#8211; The product is defective due to the manufacturer&#8217;s fault confirmed by the representative of the Star Company.&#8211; Product has not been used, not dirty.&#8211; The product is not a gift in the promotion.2. Regulations when returning goods:&#8211; Products can only be returned within 2 days from the date of receipt.&#8211; Orders &hellip; <br \/><a href=\"https:\/\/newstarpaper.vn\/en\/return-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Return Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7255","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages\/7255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/comments?post=7255"}],"version-history":[{"count":0,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages\/7255\/revisions"}],"wp:attachment":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/media?parent=7255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}