{"id":7252,"date":"2021-12-06T09:32:32","date_gmt":"2021-12-06T02:32:32","guid":{"rendered":"https:\/\/newstarpaper.vn\/exchange-policy\/"},"modified":"2024-06-20T21:31:53","modified_gmt":"2024-06-20T14:31:53","slug":"exchange-policy","status":"publish","type":"page","link":"https:\/\/newstarpaper.vn\/en\/exchange-policy\/","title":{"rendered":"Exchange policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7252\" class=\"elementor elementor-7252\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2316dbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2316dbe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a6bd94\" data-id=\"7a6bd94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcc9ed4 elementor-widget elementor-widget-text-editor\" data-id=\"fcc9ed4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #ff0000;\"><strong>1. Conditions of exchange:<\/strong><\/span><br>\u2013 The product is defective due to the manufacturer, defective due to shipping, confirmed by the representative of the Star Company to be defective by the manufacturer or shipping.<br>&#8211; Product has not been used, not dirty.<br>The product is not a gift in the promotion.<br><span style=\"color: #ff0000;\"><strong>2. Regulations when exchanging goods:<\/strong><\/span><br>\u2013 Products can only be exchanged <strong>once within 3 days<\/strong> from the date of receipt.<br>\u2013 The new product selected for exchange must have <strong>a value equal to or higher than<\/strong> the value of the exchanged product. In case the product selected for exchange has a lower value than the product to be exchanged, the customer will not be refunded the change.<br>\u2013 When exchanging products, the used discount % will not be included in the value of the exchanged product.<br>\u2013 In case the product to be exchanged is ordered during the promotion period, please change the product during the promotion period to apply the promotion.<br><span style=\"color: #ff0000;\"><strong>3. Exchange process:<\/strong><\/span><br>&nbsp; &nbsp; Customers who buy goods online when they need to exchange products can do it in 1 of 2 ways:<br><span style=\"text-decoration: underline; color: #000080;\"><strong>Option 1: Change directly at the store<\/strong><\/span><br><span style=\"color: #000080;\">Please bring the product with the Voucher. delivery, promotional gifts (if any) to the representative office of Star Company to exchange goods directly.<\/span><br><span style=\"color: #000080;\"><em>\u2013 Representative Office:&nbsp;<\/em><\/span><font color=\"#000080\"><i>39, TL41 Street, Thanh Loc Ward, District 12, HCM City, Vietnam<\/i><\/font><br><span style=\"color: #000080;\"><em>Phone number: 0364 667 155<\/em><\/span><br><span style=\"text-decoration: underline; color: #000080;\"><span><strong>Method 2: Exchange by post<\/strong><\/span><\/span><br><span style=\"color: #000080;\">For customers living far away, please send products, promotional gifts (if any), enclosed with the delivery note. the following address:<\/span><br><span style=\"color: #000080;\"><em>Representative Office:&nbsp;<\/em><\/span><font color=\"#000080\"><i>39, TL41 Street, Thanh Loc Ward, District 12, HCM City, Vietnam<\/i><\/font><br><span style=\"color: #000080;\"><em>\u2013 Phone number: 0364 667 155<\/em><\/span><br><span style=\"color: #434470;\"><em><span style=\"color: #000080;\">&#8211; Email:<\/span> <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"mailto:cskh@newstarpaper.vn\">cskh@newstarpaper.vn<\/a><\/span><\/em><\/span><br><span style=\"color: #ff0000;\"><strong>4. Note:<\/strong><\/span><br>\u2013 Customers need to notify the exchange status and agree with the staff in charge of orders or by phone phone\/email before sending the goods to the shipping company.<br>\u2013 After receiving the product, we will conduct a product inspection according to product exchange regulations (this process takes about 1-2 working days). We will notify the customer of the results once the test is completed.<br>\u2013 The returned parcel should clearly state the customer and order information:<br>\u2013 The customer is responsible for the intact state of the product when sent to the Star Company.<br>\u2013 For 1 exchange order, the fault is caused by the manufacturer and the shipping costs are borne by the Star Company. Other cases as agreed by both parties.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Conditions of exchange:\u2013 The product is defective due to the manufacturer, defective due to shipping, confirmed by the representative of the Star Company to be defective by the manufacturer or shipping.&#8211; Product has not been used, not dirty.The product is not a gift in the promotion.2. Regulations when exchanging goods:\u2013 Products can only be &hellip; <br \/><a href=\"https:\/\/newstarpaper.vn\/en\/exchange-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Exchange policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7252","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages\/7252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/comments?post=7252"}],"version-history":[{"count":0,"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/pages\/7252\/revisions"}],"wp:attachment":[{"href":"https:\/\/newstarpaper.vn\/en\/wp-json\/wp\/v2\/media?parent=7252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}